Our client’s goals represent independence, providing meaning and satisfaction. We know our client’s will have unique skills and strengths.

Management and staff will base the ‘Client Centred Approach' when developing your ‘Care Plan’ by:

Promoting and supporting independence

Treat you with courtesy and respect and have your choices and aspirations supported as far as is reasonably possible

Will allow flexibility in the plan

Being aware of the needs of the client

Respecting and including the family and significant others in planning

Making sure our clients have assistance with decision making if they need it

Providing a service promoting diversity

Keeping our clients and staff safe as reasonably practicable as we can

Recording and monitoring client’s goals and objectives and work with them using different strategies, so they can achieve them.

Communicate openly and honestly in a timely manner

Give you information about managing any complaints or disagreements and our cancellation policy